Correspondence
Patient satisfaction with emergency departments
Abstract
We did a study to investigate patient satisfaction at a secondary level hospital emergency department, aiming to obtain better insight into how the patient experiences their care with a view to improving the level of care offered. The study elucidates the emphasis a patient places on aspects of care such as empathy, communication, waiting times, etc.
Authors' affiliations
Z Mahomed, Emergency Physician, Far East Rand Hospital, and Division of Emergency Medicine, University of the Witwatersrand, Johannesburg, South Africa
L Wallis, Head of the Division of Emergency Medicine, University of Cape Town and Stellenbosch University, Tygerberg, Cape Town, South Africa
F Motara, Division of Emergency Medicine, University of the Witwatersrand, Johannesburg, South Africa
Full Text
PDF (46KB)Keywords
Cite this article
Article History
Date published: 2015-09-21
Article Views
Full text views: 986
Comments on this article
*Read our policy for posting comments here