Guest Editorial

A good complaints system

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Graham Howarth, John Tiernan, Gareth Gillespie, Pieter Carstens

Abstract


 

Solutions to the growing number and severity of clinical negligence claims come in various forms. A key step in avoiding litigation is understanding what dissatisfied patients actually want following an adverse outcome. One way of doing this may be to establish a strong and comprehensive complaints system. 

 

 


Authors' affiliations

Graham Howarth, Head of Medical Services in Africa, Medical Protection Society, Victoria House, 2 Victoria Place, Leeds, UK

John Tiernan, Executive Director, Member Engagement Division, Medical Protection Society, Victoria House, 2 Victoria Place, Leeds, UK

Gareth Gillespie, Communications Manager, Medical Protection Society, Victoria House, 2 Victoria Place, Leeds, UK

Pieter Carstens, Head of the Department of Public Law, Faculty of Law, University of Pretoria, South Africa

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Keywords

Clinical practice; Mistakes; Complaints system

Cite this article

South African Medical Journal 2015;105(6):425-426. DOI:10.7196/SAMJ.9358

Article History

Date submitted: 2015-01-07
Date published: 2015-02-23

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